Privacy Policy
At Maple Voyage Planners, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our online platform and services as a travel agency. By engaging with our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our travel services to you. This includes:
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, gender, passport details, visa information, and any government-issued identification numbers required for travel.
- Payment Information: We collect payment card details (card number, expiration date, CVV) or other financial information necessary to process bookings and purchases. This information is processed securely by third-party payment gateways.
- Travel Preferences and Details: Information such as your destination preferences, dietary requirements, seating preferences, loyalty program numbers, frequent flyer numbers, special assistance needs, and other travel-related information to tailor your itinerary.
- Communication Data: Records of your communications with us, including emails, phone calls, and chat messages.
- Technical Data: When you visit our website, we automatically collect information about your device and browsing activity, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This information is primarily used for analytical purposes and to improve our site's functionality.
- Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
How We Use Your Information
We use your personal data for various purposes, primarily to facilitate your travel arrangements and provide you with excellent service:
- Processing Bookings: To book all-inclusive vacation packages, flights, hotels, cruises, car rentals, and other travel-related services, as well as to arrange corporate travel management and group tours.
- Custom Itinerary Planning: To create personalized travel itineraries based on your preferences and needs.
- Communication: To send you booking confirmations, updates, travel alerts, and other essential information related to your bookings.
- Customer Support: To respond to your inquiries, requests, and provide assistance before, during, and after your trip.
- Marketing and Promotional Purposes: With your consent, to send you information about special offers, new services, and personalized recommendations that may be of interest to you.
- Service Improvement: To analyze how our services are used, gather feedback, and continuously improve our website, offerings, and customer experience.
- Legal and Security: To comply with legal obligations, prevent fraud, and ensure the security of our services and your data.
Disclosure of Your Information
We may share your personal information with the following categories of recipients as necessary to provide our services:
- Travel Service Providers: Airlines, hotels, cruise lines, tour operators, car rental companies, and other suppliers who fulfill your travel bookings.
- Third-Party Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, marketing assistance, customer service, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
International Data Transfers
As a travel agency, it is often necessary to transfer your personal data to countries outside of Canada, including to destinations where your travel bookings are made. These countries may have different data protection laws than Canada. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including using standard contractual clauses where appropriate.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. This includes using encryption, firewalls, and secure server facilities, and restricting access to personal information to authorized employees and service providers.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR):
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Maple Voyage Planners
2847 Yonge Street, Unit 3B
Toronto, ON, M4A 2P7
Canada